Abena respects the personal data of everybody, who visits our websites or in any other way shares personal data with Abena. Therefore, we want to inform you of how we process your personal data. We recommend that you read this Policy, so you become familiar with how Abena handles your personal data.
1) USING THIS WEBSITE
2) EXCHANGING INFORMATION WITH ABENA or
3) PURCHASING OUR PRODUCTS
YOU CONFIRM TO BE AWARE OF THAT INFORMATION ABOUT YOU IS BEING COLLECTED AND PROCCESSED IN THE WAY IT IS DESCRIBED IN THIS POLICY FOR PROTECTION OF PERSONAL DATA.
YOU CONFIRM THAT YOU ARE AWARE THAT ABENA, WITHOUT PRIOR NOTICE, CAN CHANGE THIS POLICY.
We will, however, always process your personal data in compliance with the Policy applicable at the time when we originally collected your information.
1. Policy for protection of personal data
The purpose of this Policy for protection of personal data is to inform you of how we process and use your personal data, when you visit our websites, write to us or purchase our products.
Abena strive to ensure that every single person, who has personal data being processed by Abena, can be certain that we will respect your privacy and that we take due care of your personal data. Abena abides by all applicable national and EU legislation including EU’s GDPR (General Data Protection Regulation), which regulates how personal data is collected and processed concerning private individuals (“personal data").
We collect and process your personal data (i.e.. name, address, phone number and email) so that we can offer you the necessary services and information. We will be processing your personal data with a view to
• answering questions or requests that you have made to us.
• handling product orders send to us.
• taking care to meet our obligations to you in connection with agreements you have made with us directly.
• trying to anticipate and solve any issues in regard to products or services we are delivering to you, including expediting returned goods and handling any complaints.
• developing products and services that will meet your needs.
In order to optimize the services we offer, we may want to process your personal data for direct marketing purposes. Out of our respect for you, we only process your personal data for direct marketing, if we have made you aware hereof and - if necessary - have asked for your prior consent.
Also, you are entitled to - at any given time - to contact us and ask us to stop processing your personal data for any of the above stated purposes. We will cease to process your personal data as soon as it is feasibly possible.
3. From where do we receive your personal data
We only process personal information that you have submitted to us voluntarily, when you register your profile. We do not collect information from third parties.
4. Who is processing your personal data
Abena UK, Sprint Point, Dolomite Avenue, Coventry Business Park, Coventry, CV5 6US, Registered number: 3750590 (Abena) is data controller and responsible for processing your personal data.
5. Data Processors
Abena uses external partners as data processors to process and archive the personal data of our private customers. The most important one being:
• Abena Data ApS, Egelund 2, 6200 Aabenraa, Denmark
Abena does not use servers or data processors, who are placed outside the EU/EEA. If we in the future do start using servers or data processors placed in countries outside the EU/EEA, such third parties will not process your personal data for other purposes than those instructed by Abena. Also, Abena will make sure that such third parties offer adequate and sufficient IT security to protect and safeguard your personal data.
Web chat is provided by Smartsupp.com, s.r.o., VAT ID CZ03668681 (further as "Smartsupp") as a data processor who acts on behalf of Abena UK Limited who is the data controller. Smartsupp is GDPR compliant and all data is held within the EU. You can find information about Smartsupp personal data privacy and processing on www.smartsupp.com/privacy. Processing of your personal data is necessary in order to provide you customer service. Please do not enter or upload sensitive personal information such as medical information or payment information such as credit card number. If Abena becomes aware of such sensitive personal data having been registered, Abena will delete such information, unless we have a sufficient purpose and basis for processing such information.
Abena does only transfer your personal data to third parties, for instance, to a partner or a distributor of our services to fulfil the purpose for which your personal data has originally been collected and processed. An example could be delivery of our products to your home address.
Such third parties will not process your personal data for any purposes other than the ones we have instructed them to use it for. Abena does require that such third parties put in place sufficient IT security measures to make your personal data as safe as possible.
7. Categories of personal data
In order for us to fulfil our customers’ orders and delivery of goods, Abena does process a number of personal data. Most personal data falls into the category of ordinary information, and some are considered to be ‘sensitive information’.
Non-sensitive information: Name, address, phone number, e-mail address and terms of payment.
Sensitive information is for example information about personal health, religion or political per-suasion. Abena does not process health information or other sensitive information without having obtained an explicit consent from you as our customer or in accordance with a Data Processing Agreement entered into with a third party data controller.
Please do not enter or upload sensitive personal information. If Abena becomes aware of such sensitive personal data having been registered, Abena will delete such information, unless we have a sufficient purpose and basis for processing such information.
8. Categories of recipients of personal data
Your personal data will only be made accessible to relevant employees in Abena, who need this information to do their job.
9. Timeframe for erasing personal data
Abena archives and processes your personal data only for as long as it is required to fulfil the purpose for which your personal information was originally collected and stored.
Usually Abena archives your information for up to 5 years, unless Abena has a legal right to archive your information for longer or in the event that such information is part of a legal claim.
10. Your rights
You have as a data subject (a registered person) certain rights, which are described below:
Right of Access: You may, at any given time, request to gain access and be informed of which personal data Abena is processing; cf. EU’s GDPR.
Right to rectify, alter, restrict and erase personal data: If you become aware that Abena is processing wrongful or incorrect personal data about you, you can request that we alter, recti-fy, restrict, or erase such information.
Right to object and lodge a complaint: Any request from you to gain access or to ask for your personal data to be altered, rectified, restricted or erased as well as in cases where you do not agree with how Abena is processing your personal data, you can contact: Abena UK, Sprint Point, Dolomite Avenue, Coventry CV5 6US Attn: Leon Hemsley, Head of IT, firstname.lastname@example.org
If you still disagree with the processing after your case has been discussed with Abena, you can lodge a complaint with: Information Commisoners Office (ICO) Wycliffe House, Water Ln, Wilmslow SK9 5AF
11. Data Controller
Abena has chosen one or more persons to be data controllers in our global HQ (Aabenraa, Denmark) as well as in our subsidiaries, who are responsible for the data processing activities in Abena and for compliance with relevant laws and regulations.
When you subscribe to Abena’s Newsletter, we record the email address you use. You email address enables us to automatically send you our newsletter, and your data is processed through our own subsidiary, Abena Data ApS. (data processor).
A few Abena employees have access to our list of subscribers. This information helps Abena monitor the volume and nature of our subscriptions. The information regarding individual sub-scribers are not transferred to other parties and your email address is automatically erased when you terminate your subscription.
We do this to make our websites perform at their best to enhance your user experience, and on occasion we will place small data files, so-called cookies, on your computer.
What is a cookie?
A cookie is a small text file, which a website stores on your computer or mobile device, when you visit internet sites. This way the particular website can remember your activities and set-tings (such as login, language, font size and other settings for perfect viewing) for a certain period of time, so that you do not need to make new settings every time you access the parti-ular site or moves from one site page to another.
• your settings for showing of contrasting colour or font size.
• whether you have already seen a pop up box on cookies or already have accepted or not to use our cookies on our websites.
It is not, strictly speaking, necessary to accept cookies in order for our websites to perform well, but it will enhance your user experience. You can delete or block cookies, but be aware that the functionality of our websites will suffer.
Your personal data collected through our cookies are not used to identify you personally. Our cookies are not used for any other purposes than the ones detailed in this Policy.
How does Abena control cookies?
You can control and/or delete cookies as you like - read more on www.aboutcookies.org You can delete all the cookies, which already exist on your computer/mobile device and set most browsers to prohibit cookies from being stored on your devices. If you chose to do this you may have to manually edit settings every time you visit one of our sit